Privacy Policy
Last updated: April 13, 2026 · Effective: April 13, 2026
At ShopHub, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data. By using ShopHub, you agree to the practices described in this policy.
1. Information We Collect
- Personal Information: When you create an account or place an order, we collect your name, email address, phone number, and delivery address.
- Payment Information: We collect payment card details solely to process transactions. Card data is encrypted and never stored on our servers.
- Usage Data: We automatically collect information about how you interact with ShopHub — pages visited, search queries, products viewed, and time spent on the platform.
- Device Information: We collect your IP address, browser type, operating system, and device identifiers to improve your experience and ensure security.
2. How We Use Your Information
- To process and fulfill your orders, including sending confirmation and shipping notifications.
- To personalize your shopping experience and recommend products based on your preferences.
- To communicate with you about promotions, new arrivals, and platform updates (you can opt out at any time).
- To detect and prevent fraud, unauthorized access, and other illegal activities.
- To improve our platform, fix bugs, and develop new features based on usage patterns.
3. Sharing Your Information
- Delivery Partners: We share your name and address with QazDelivery and other logistics partners solely to fulfill your orders.
- Payment Processors: Your payment details are shared with our PCI-DSS compliant payment processors (Visa, Mastercard, Kaspi Pay).
- Analytics Providers: We use anonymized, aggregated data with analytics services to understand platform usage.
- We never sell your personal data to third parties for marketing purposes.
4. Data Security
- All data transmitted between your browser and our servers is encrypted using TLS 1.3 (SSL).
- We store passwords using industry-standard bcrypt hashing — we never store plain-text passwords.
- Access to personal data is restricted to authorized employees on a need-to-know basis.
- We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
5. Your Rights
- Access: You can request a copy of all personal data we hold about you at any time.
- Correction: You can update your personal information directly in your account settings.
- Deletion: You can request deletion of your account and all associated data by contacting support@shophub.com.
- Portability: You can request your data in a machine-readable format (JSON or CSV).
- Opt-out: You can unsubscribe from marketing emails at any time using the link in any email we send.
6. Cookies
- We use cookies to keep you logged in, remember your cart, and personalize your experience.
- Analytics cookies help us understand how users navigate the platform so we can improve it.
- You can manage cookie preferences in your browser settings or via our Cookie Policy page.
7. Children's Privacy
- ShopHub is not intended for users under the age of 13. We do not knowingly collect personal information from children.
- If you believe a child has provided us with personal information, please contact us immediately at support@shophub.com.
8. Changes to This Policy
- We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the platform.
- Your continued use of ShopHub after changes are posted constitutes your acceptance of the updated policy.
Questions about this policy? Contact our Privacy Team:
privacy@shophub.com