Contact & Support
We're here to help. Reach out anytime!
Call Us
+1 (800) 123-4567
Mon–Fri, 9AM–6PM EST
Email Us
support@shophub.com
Reply within 24 hours
Live Chat
Chat with an agent
Available 24/7
Send a Message
Frequently Asked Questions
Shipping Policy
Everything you need to know about delivery
Standard Shipping
5–7 business days. Free on orders over $50. Flat rate $4.99 for orders under $50.
Express Shipping
2–3 business days. Available for $9.99. Order before 2 PM for same-day dispatch.
Overnight Shipping
Next business day delivery. Available for $19.99. Order before 12 PM.
International Shipping
10–21 business days depending on destination. Rates calculated at checkout.
Additional Shipping Info
- Orders placed before 2 PM (EST) on business days are dispatched the same day.
- You will receive a tracking number via email once your order ships.
- We ship to 50+ countries worldwide. Import duties may apply for international orders.
- Signature required for orders over $500 for security purposes.
Returns & Refunds
30-day hassle-free returns on most items
Initiate Return
Go to your account dashboard, find the order, and click 'Return Item' within 30 days of delivery.
Pack Your Item
Place the item in its original packaging if possible. Include the return slip inside the package.
Ship It Back
Drop off at any authorized carrier location. Use the prepaid label we email you — it's free!
Get Refunded
Once we receive and inspect the item, your refund is processed within 3–5 business days.
Refund Policy Details
Eligible Items
Unused, in original packaging, within 30 days. Electronics must be unopened.
Non-Returnable
Food, personal care, digital downloads, and customized items cannot be returned.
Refund Timeline
3–5 business days after we receive your return. Original payment method only.
Track Your Order
Enter your tracking number to see real-time delivery status
Enter your tracking number above to see delivery status
You can find it in your order confirmation email